EZPass Website User Interface is Horrible

Man, who designs these crappy user interfaces for government websites? I’ve never seen a NY government website with a decent user interface. The EZPass account area is really bad. The design is really dated, the sections aren’t organized, and the links aren’t labelled well. It’s not intuitive at all – an interface is bad when you basically have to click every link to see where they go and hope you find what you’re looking for.





One response to “EZPass Website User Interface is Horrible”

  1. sully

    I totally agree. I am down in PA. I can’t stand the horrible interface, as well the amazing error message of “Internal Error Found. Please contact Customer Service.” Yea, thanks.

    However, I do love the EzPass service itself, its only the UI that I can’t stand.

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