EZPass Website User Interface is Horrible

Man, who designs these crappy user interfaces for government websites? I’ve never seen a NY government website with a decent user interface. The EZPass account area is really bad. The design is really dated, the sections aren’t organized, and the links aren’t labelled well. It’s not intuitive at all – an interface is bad when you basically have to click every link to see where they go and hope you find what you’re looking for.

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1 Comment

  1. I totally agree. I am down in PA. I can’t stand the horrible interface, as well the amazing error message of “Internal Error Found. Please contact Customer Service.” Yea, thanks.

    However, I do love the EzPass service itself, its only the UI that I can’t stand.

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