So a couple months ago, I switched my phone service to ViaTalk from SunRocket. ViaTalk so far has worked okay but their customer support is exceedingly poor. It’s my understanding that they received a huge influx of customers fleeing SunRocket which overloaded their support staff. But even now, support response times take weeks and months. I’m not kidding. I’m a light support user generally, but they took forever answering my support tickets, which were not complicated issues at all.
The VoIP company I use, SunRocket, apparently is going out of business. They have a lot of outstanding debt that they can’t pay and all last ditch efforts to either continue operations or sell the company have fallen through. In fact, a leaked internal memo states that SunRocket may shut down at close-of-business TODAY!
More important info after the jump: