Why AOL Still Sucks

Remember my old rants about how America Online basically lied to me? Well, they’re still at it. And I’m not sure why they keep doing this. Their dial-up members are leaving in droves. It doesn’t really help your brand when you keep deceiving people like this.

A story in the Chicago Tribune describes how a man was persuaded to keep his AOL account for just $4.95 a month which included unlimited access but ended up getting charged $1,595.69.

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