Phil Huang

Tag: customer service

  • Xoom.com Money Transfer Service

    I recently used Xoom.com to send money abroad and had a very frustrating experience. I used Xoom because it was cheaper and more convenient than doing an international wire transfer at my bank. I actually used a coupon code that waived the $9.99 credit card transaction fee as well. For convenience and my privacy, let’s…

  • Casio EX-Z75 Faulty Battery

    I purchased a Casio EX-Z75 digital camera about a year ago and for the most part it’s been working perfectly and it’s a very good camera. However, I didn’t use it for about 2 months or so and it seems the rechargeable lithium ion battery is dead (it’s a NP-20 battery). When I try to…

  • Valuable Host Sucks

    I’ve been blogging for a while now but the reason there’s nothing before November 2003 is because my previous web host, Valuable Host, deleted all of my data before I could retrieve it. I probably mentioned them in the past several years ago, but I don’t think I have on this blog so I think…

  • ViaTalk is Okay, Not That Good

    So a couple months ago, I switched my phone service to ViaTalk from SunRocket. ViaTalk so far has worked okay but their customer support is exceedingly poor. It’s my understanding that they received a huge influx of customers fleeing SunRocket which overloaded their support staff. But even now, support response times take weeks and months.…

  • Car in the Shop, AIG Sucks

    Okay so like the title says my car is currently in a body shop getting fixed up. I had an accident 3 months ago which was completely not my fault. I was coming out of an exit ramp and slowing down before merging onto the service road, when all of a sudden I got rear-ended.…

  • Incompetence is Everywhere, I Can’t Stand It

    Seriously. I can’t stand how incompetent people are that they can’t even complete simple tasks. In my last post I mentioned that I visited a med center to take care of some administrative issues regarding my mother’s health insurance. Well the reason for that visit was to fix a mispelling of my mother’s name on…

  • Why is Poor Customer Service So Common?

    I’m often amazed at how so many businesses and their customer-facing employees provide such poor customer service. As a web developer/consultant, almost everything I do is about customer service. Deadlines are to be met, work provided should meet/exceed expectations and stated requirements, and basically client needs should be taken care of. I really don’t know…

  • Cancellations the Way It’s Supposed to Be Done

    About a month ago, I signed for a trial membership over at Doba, a wholesale dropshipper directory. Basically it’s a list of different manufacturers and distributors that will dropship orders for you. For those unfamiliar with dropshipping, you take the order, forward it to the dropshipper, and they’ll ship the item to your customer. You…

  • The Nightmare of Cancelling AOL

    06/22/06 UPDATE: The guy trying to cancel the AOL account, Vincent Ferrari, was featured on a NBC segment with Matt Lauer and they played part of the his phone conversation. AOL has even issued a public apology to him. It doesn’t matter. If it has to take this much attention on the web and TV…

  • Why AOL Still Sucks

    Remember my old rants about how America Online basically lied to me? Well, they’re still at it. And I’m not sure why they keep doing this. Their dial-up members are leaving in droves. It doesn’t really help your brand when you keep deceiving people like this. A story in the Chicago Tribune describes how a…