Tag Archives: “VoIP”
ViaTalk is Okay, Not That Good
So a couple months ago, I switched my phone service to ViaTalk from SunRocket. ViaTalk so far has worked okay but their customer support is exceedingly poor. It’s my understanding that they received a huge influx of customers fleeing SunRocket which overloaded their support staff. But even now, support response times take weeks and months. I’m not kidding. I’m a light support user generally, but they took forever answering my support tickets, which were not complicated issues at all.
SunRocket is Crashing
The VoIP company I use, SunRocket, apparently is going out of business. They have a lot of outstanding debt that they can’t pay and all last ditch efforts to either continue operations or sell the company have fallen through. In fact, a leaked internal memo states that SunRocket may shut down at close-of-business TODAY!
More important info after the jump:
Hope Everyone Had a Good Thanksgiving
A bit late but I hope everyone had a nice Thanksgiving. I saw some videos online and it’s just crazy with Black Friday. People lining up at like 4am to get into Best Buy. People waiting on line for days for a PS3. Is it really worth it? Here’s the deal with Black Friday - for electronics you’re usually getting second rate merchandise. It’s basically older inventory they’re trying to get rid of. You’re usually not going to find great deals on high quality stuff. But for general consumers I guess it doesn’t really matter.
Phone Service is Cheap
In about 2 weeks I’m going to be cancelling both my DSL and normal phone service. I’m going to be switching to cable and VoIP service. VoIP phone service is significantly cheaper than regular landline phone service. For my business I’m currently using SunRocket and will probably continue to use that service for my home line as well. All in all this will actually end up saving us money. And then let’s not forget there’s free SkypeOut. I’ve been testing it and the quality is good and it doesn’t get any better than free, unlimited outgoing calls. And since everyone in my family also has a cell phone our home line isn’t really that important.
VoIP Engines Are Revving
Voice over Internet Protocol (VoIP) is about to take off. This is one of the first times I had a business prediction that was right on the mark. Three years ago, few people knew what VoIP was. Those Kazaa guys were working on something called Skype and no one really took it seriously. At the time, I thought to myself - man, VoIP is going to be big - it’s going to be disruptive and it’s going to seriously threaten traditional land line telecommunications. For my business planning class a year and a half ago, my idea was to create VoIP phone equipment and strategically partner with services like Skype. The idea was not received well because VoIP was just considered too new. Instead we did our project on mass customization of women’s handbags which turned out well (won an award and some money). Mass customization of retail products is an emerging trend too but I digress.