VoIP Incoming Call Routing

I use a company called Viatalk and since it’s a VoIP, it comes with a lot of free features that either aren’t available with landlines or you have to pay extra for. I especially love the Incoming Call Routing feature that Viatalk has. It gives you a lot of flexibility in handling incoming calls from specific numbers. It’s really helpful for blocking telemarketers or other unwanted callers. For example, you can make calls go straight to voicemail, give a busy signal, or play a handful of different messages. You can play a “disconnected” message that plays the recording you get from the phone company when you call an invalid number. You can even play a “blacklisted” message that literally tells the caller they’ve been blocked and to “go away”!

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ViaTalk is Okay, Not That Good

So a couple months ago, I switched my phone service to ViaTalk from SunRocket. ViaTalk so far has worked okay but their customer support is exceedingly poor. It’s my understanding that they received a huge influx of customers fleeing SunRocket which overloaded their support staff. But even now, support response times take weeks and months. I’m not kidding. I’m a light support user generally, but they took forever answering my support tickets, which were not complicated issues at all.

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VoIP Engines Are Revving

Voice over Internet Protocol (VoIP) is about to take off. This is one of the first times I had a business prediction that was right on the mark. Three years ago, few people knew what VoIP was. Those Kazaa guys were working on something called Skype and no one really took it seriously. At the time, I thought to myself – man, VoIP is going to be big – it’s going to be disruptive and it’s going to seriously threaten traditional land line telecommunications. For my business planning class a year and a half ago, my idea was to create VoIP phone equipment and strategically partner with services like Skype. The idea was not received well because VoIP was just considered too new. Instead we did our project on mass customization of women’s handbags which turned out well (won an award and some money). Mass customization of retail products is an emerging trend too but I digress.

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