VoIP Incoming Call Routing

I use a company called Viatalk and since it’s a VoIP, it comes with a lot of free features that either aren’t available with landlines or you have to pay extra for. I especially love the Incoming Call Routing feature that Viatalk has. It gives you a lot of flexibility in handling incoming calls from specific numbers. It’s really helpful for blocking telemarketers or other unwanted callers. For example, you can make calls go straight to voicemail, give a busy signal, or play a handful of different messages. You can play a “disconnected” message that plays the recording you get from the phone company when you call an invalid number. You can even play a “blacklisted” message that literally tells the caller they’ve been blocked and to “go away”!

Continue reading “VoIP Incoming Call Routing”

ViaTalk is Okay, Not That Good

So a couple months ago, I switched my phone service to ViaTalk from SunRocket. ViaTalk so far has worked okay but their customer support is exceedingly poor. It’s my understanding that they received a huge influx of customers fleeing SunRocket which overloaded their support staff. But even now, support response times take weeks and months. I’m not kidding. I’m a light support user generally, but they took forever answering my support tickets, which were not complicated issues at all.

Continue reading “ViaTalk is Okay, Not That Good”