Comments on: Casio EX-Z75 Faulty Battery

By: S MacDougall

S MacDougall — Wed, 28 Jul 2010 18:17:27 +0000

Casio’s Customer Service is Crap.

Ethics, Jeff? Continuing to sell a product you know to be defective is unethical. The batteries are very expensive, they don’t last and Casio only stands behind them if you 1) figure out they ought to, and 2) can PROVE you bought it within the year. Otherwise you are out of luck. I have 3 bad NP 20′s and no receipt for the last one. Casio is doing nothing for me.

By: Jeff

Jeff — Wed, 20 Jan 2010 13:56:17 +0000

My NP-20 battery lasted for over 2 years, then developed the problem described above. For all the people who did the right thing and called Casio during the warranty period, they got a free replacement, so, the company fixed the issue…what good would a recall do? Does anyone think that a recall means they come to your home and replace the battery in your camera for you? Do you think they go door-to-door and ask if you have a Casio camera?

Nobody here mentioned getting their hands on a confidential internal memo titled “How we put the screws to those people who bought our cameras”…

They might know that a more than average amount of people called in with a problem on the NP-20 battery but who here knows how many were sold vs. had a problem? I don’t, I also didn’t read it in anyone’s comments.

Kudos to Casio for offering a free advanced replacement mailed to your homes without the need to have the original battery first!

Also, thanks to those who posted the 9V conditioning info for people, that’s what commercial battery conditioners do, feed a little more voltage into the battery to “wake” the cells up for charging.

Ethics…the people who mentioned ethics have no idea what that is…

By: Amanda

Amanda — Wed, 09 Sep 2009 03:16:29 +0000

I had two problems because of this NP-20 battery. I have a EXZ75 camera and I didnt use it for a long time. So when I got it the battery was blinking while it tried to be charged. BESIDES that, the camera asks for setting up language and date and time every time I turn it on. In the Casio website they just mention that it happens when the camera stays more the 24 hours without battery. But then we have a problem, because if you leave the battery inside the camera you loose the battery, if you leave the camera without any battery it gets this software problem. And I tried to format the internal memory as they suggest with no success. BESIDES all that, I live in Brazil and I cannot call 1-800. It is a not serious company, it is just a local silly company which I hope that it will SOON break down, if it carries on having no ethics at all. I will NEVER buy Casio products again. And I hope you also think twice, even if the Jeff guy was nice to you, the company should have been nicer and made a recall first.

By: Ashley

Ashley — Thu, 20 Aug 2009 20:06:36 +0000

Called Casio today and got a Jeff on the phone. He was very informative pretty much told me the same thing I’ve been reading. Offered to send me a battery at no charge. I’m sure my camera was OOW. But grateful for a free battery!

By: Mogg

Mogg — Tue, 04 Aug 2009 13:41:40 +0000

I called Casio 1-800 # this morning concerning the blinking red light. I spoke to Jeff and shared with Jeff my battery problems, while my cordless home phone was beeeping due to battery run low also. Jeff stated all I need before this battery goes out, (LOL) is where you purchased it, the serial number,and finally my address. He apologized and said we’ll mail out two today. Great service from Casio and Jeff. If you didn’t get this type of service try to call back you may get Jeff or someone like him. Good luck.

By: TP

TP — Fri, 17 Jul 2009 22:43:42 +0000

I found an instructional video on youtube which details exactly how to jumpstart the battery and it worked fine with mine!

http://www.youtube.com/watch?v=eTrPN83_7bM

By: siulon

siulon — Tue, 07 Jul 2009 19:14:06 +0000

I just called the 1-800 number and was told that because my camera (EX-Z75) is out of warranty, I just need to get a new battery and they would not offer to replace it. I’ve had this camera since 12/07, however, I don’t use it very much and only charged this battery no more than 5 times and now it’s completely dead. The warranty is only a year so if you don’t use your camera often enough, you’re pretty much assured to having to buy a new battery no matter what. In speaking to their Cust Service, I told them that this not show Casio in a postive light by providing customers with a defective battery, they just told me to buy a new battery. Needless to say, I will NOT be purchasing Casio products in the future. If you don’t use your camera often enough, Casio should put in their manual something to the effect of taking the battery out of the camera, but I didn’t see anything like that in the manual. It’s just Casio’s way of getting more money out of their customers. Thumbs down on Casio products for me!

By: Brad

Brad — Sun, 07 Jun 2009 23:06:47 +0000

just got off the phone and they basically said its a problem and to solve it I need to buy new battery. I see you can buy one made buy duracel wonder if any one has tried this.

Just jump it with a 9 volt and it is charging like its suppose to.

For you wonder how to do this I took a paper clip cut two pieces same length and lined up the + and – and just touch them together.

By: Robert

Robert — Fri, 05 Jun 2009 23:43:09 +0000

I called casio and it is the worst customer service I had till now…they say it is the problem with the battery and asking me to purchase a new one..

By: Ezekiel

Ezekiel — Sat, 30 May 2009 22:21:31 +0000

I just called Casio and explained my situation, and they did agree to send me a free replacement battery (in about 3 business days?). Thanks for this site!

But agreed. It’s a shame to even have to deal with this for any camera..