Comments on: Verizon DSL Sucks

By: Leon C.

Leon C. — Mon, 21 Nov 2011 17:53:12 +0000

I am beginning to think Verizon neglects DSL to encourage customers to switch over to FiOS. For about a month and a half, the internet has constantly gone down and when it’s up, the connection is usually poor. My neighbor, who has Verizon FiOS, suggests we switch to FiOS since she has not had any problems but why on earth would someone switch from DSL to FiOS from the same company when the company is clearly doing absolutely nothing to fix our DSL problem?

By: Dani H

Dani H — Thu, 06 Oct 2011 02:39:11 +0000

OK. Yet another complaint (haha). I actually lost my job due to Verizon. My husband and I moved to our own place and he had Verizon just a few months before with no problems. OK. so we call and get verizon at our new place. They said we can use the same modem and router. OK. so we plug it it. nothing. wecall them…and thy said it will take 3 weeks to get the lines up and running. Frustration level rising. OK. 3 weeks come and nothing again. Not OK. They ASSUME its our modem. We now have to wait 3 more days for a new modem. I work online and its our only income right now so myboss is peeved. Modem comes. still no internet. guess what? it wasnt the modem. it was the lines like i said….I told them the phone lines were just hanging on the side of the house hooked to nothing. But what do i know? It couldnt be the lines. they must have some newfangled invisible lines i could not see. Have to wait another week. Tech finally comes out and tells us its the lines. I seriously cried and almost drove my car to the verizon place to raise heck but lucky for verizon my husband stopped me.the tech comes but instead of hooking up both wires outside he only hooks up1. Net running CRAZY slow and keeps disconnecting.

Finally 1 more week passes with me yelling and screaming and telling them where they can stick their modem because i now got fired……Finally just today a tech came to finish everything. I am usually a very calm person but i am now on xanax and my 4 year old has learned a new vocabulary. After calling them, in August, we FINALLY have internet since TODAY. Next month we have an appointment with a new company. Verizon can suck it if they think they will bill me…….Thanks for listening all!!!!

By: VerizonHater

VerizonHater — Tue, 30 Aug 2011 20:07:59 +0000

Sorry for spelling errors i didn’t not proofread

By: VerizonHater

VerizonHater — Tue, 30 Aug 2011 20:07:24 +0000

Verizon losses connections because when it rains it pours! underground the lines generally moving our great internet around are not being kept up with. As in water gets into these lines and until it dries, you can count on not having internet. Most of these problems seem to happen in Virginia and Jersey, I don’t know if anyone uses Ping Plotter at all, but its an easy way to see where you are having problems, and from what i have seen it is always alter.net or some other company verizon pays to use their lines/services.

By: Rhoda

Rhoda — Fri, 19 Aug 2011 15:36:06 +0000

I had used Time Warner’s “Road runner” service for five years. And although I lived in a mountainous, rural, area, the service was exceptional. In my first year, only disconnection occurred once, and lasted 36 hours because of a blizzard.

In 2006 I switched to Earthlink for a temporary time (4 months in 2006), and their service was exceptionally good. Never had problems, even in blizzards.

However I switched back to Road Runner, and in later years (2007/2008/2009), their service became utter rubbish, and would go down for 8-12 hours at a time. I’d have to actually call to question why my service was down, and the service rep was rude, condescending, and would repeat the same script. However after each call, my service would be reinstated and working just fine. Wow, what? And I thought Time Warner was the worst, boy was I in for a shock.

I moved to a suburban area in mid 2009, and switched to Verizon DSL, a service I hadn’t used since the early 2000s (and later switched to AOL, because it was more promising, more nostalgic, and it was CHEAP! – which for a student at the time, was promising). I can tell you, I had more enjoyment out of AOL than I ever had out of Verizon’s DSL and Time Warner’s Road Runner. Verizon DSL is the worst “deal” you could ever pay for. Not only does their service completely die when it rains – but even a windy day is guaranteed to kill your service. And what’s worse, my service goes out for up to 4 DAYS at a time. And I call to ask why, and you get the same machine repeating “Press 1 for …”, and after minutes of that, you get redirected to somebody who can’t even comprehend proper English, and makes Time Warner’s reps seem like fairy godmothers.

Verizon DSL is the slowest, worst possibly service you could use.
Time Warner and Verizon are one in the same cesspool, but at least Time Warner has flowers in their ****!

VERIZON IS HORRIBLE, “F” RATED SERVICE.

By: Yep I have one

Yep I have one — Mon, 23 May 2011 00:48:19 +0000

Again speeds of .68 and.49 when I am paying for 7.0 of course it never gets to 7.0 the best I get is 6.what ever…call tech service and get a very nice man in India and he checks the line….WHAT!!I l live in Penn. USA on the other side of the world from him and he is going to test my line to my house and tell me it’s ok…bull….the other 8 times this happen we when through all this belony including the independent contractor they send out and it’ always ends in:We’ll send you a new modem, which does or does not fix the problem and then all of a sudden it all works for about 3 to 6 months and than problems again…….Between India and my house there are thousands of relays and boxes and this tech is going to test my line and tell me it’s ok….two times ago a tech came out and admitted or should I say revealed the the box relay down the street was broken into and bare wires were exposed and he fixed that but of course claim that it was not the reason the service was so slow. Up until now it was running at it’s worst at 2.63 or 3. what ever but tonight takes the cake with .49 download that MBPS less than 1meg……now I have to wait until Monday, tomorrow and they say a tech will check the lines of course I will not know what they are really doing. and I’ll bet they will want to give me another Westel 6100g or 6100f westel is garbage if I have to go through 5 modems in the past 2 years…

By: scj

scj — Sun, 10 Apr 2011 17:05:19 +0000

sounds like you are experiencing connection problems due to bad continuity from the serving office or remote site.I have had vdsl and now frontier hsi and have never had trouble.But I live close to the remote that provides my service.Have you called into request a service call so an outside tech can troubleshoot your connection?Goodluck.

By: Laon-Fait

Laon-Fait — Tue, 05 Apr 2011 05:19:11 +0000

I can’t believe they say “quality service.”
Never get this shit if you were to play online… EVER!
Every 3 matches I have to reset my modem twice. 1 to stop the connection and the other to get it going again…
There is a reason charter is so expensive..

By: Jack

Jack — Tue, 29 Mar 2011 02:34:23 +0000

“Verizon officials repeatedly said the slowing U.S. economy is not having a major impact on its financial results.” My ass.

This threads been up for five years and Verizon still sucks. I was promised speeds from 100-400kbps on average, and its rarely above 80. I could get Comcast for ten dollars more, and twenty times+ the speed. This is why they are suffering economically. They need a corporate merge with a better Fiber Optic ISP, or at least innovate their own tech.

By: norm

norm — Mon, 15 Nov 2010 06:06:02 +0000

Verizon dsl in Milton,MA is getting crappy. I don’t like Comcast either. I have Vonage for phone, also lousy and drops calls frequently. Man they all eat the banana! Ready to live in the woods.