Monthly Archives: June 2006

Cancellations the Way It’s Supposed to Be Done

About a month ago, I signed for a trial membership over at Doba, a wholesale dropshipper directory. Basically it’s a list of different manufacturers and distributors that will dropship orders for you. For those unfamiliar with dropshipping, you take the order, forward it to the dropshipper, and they’ll ship the item to your customer. You charge the customer a retail price and the dropshipper charges you the wholesale price plus shipping fees. They will usually remain transparent in this process so the customer thinks you’ve sent them the product. So anyway, I called to cancel my trial membership yesterday and I only had to speak with the customer service rep for literally 2 minutes.

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Building the Next Yahoo

So my dad was asking me about what I do and with my limited grasp of the Chinese language, I basically told him that I designed websites. I really do a lot more than that but as long as he got the gist of it, there wasn’t that much more I could explain in Mandarin. So then he tells me, “you should build a big, successful site like Yahoo.”

I had to chuckle. Okay, let me get right on that.

Look out Yahoo. Look out Google. In about 5 years my secret [ insert absurd meaningless word here ] project is going to take the online world by storm. Seriously.

The Nightmare of Cancelling AOL

06/22/06 UPDATE: The guy trying to cancel the AOL account, Vincent Ferrari, was featured on a NBC segment with Matt Lauer and they played part of the his phone conversation. AOL has even issued a public apology to him. It doesn’t matter. If it has to take this much attention on the web and TV to make you issue one apology to one former customer, then there is something fundamentally very wrong with how your company does business. The rep apparently got fired according to AOL but I’m sure that was what he was trained to do. There’s no fixing this PR mess. See the NBC segment after the jump.

Originally posted 06/15/06:
Here’s another example of how AOL systematically works against its customers. Listen to this phone conversation of a guy just trying to cancel his account. It’s pretty unbelievable how the rep keeps refusing to just honor the caller’s wishes. If it were me I’d be pretty damn pissed off.

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Phone Service is Cheap

In about 2 weeks I’m going to be cancelling both my DSL and normal phone service. I’m going to be switching to cable and VoIP service. VoIP phone service is significantly cheaper than regular landline phone service. For my business I’m currently using SunRocket and will probably continue to use that service for my home line as well. All in all this will actually end up saving us money. And then let’s not forget there’s free SkypeOut. I’ve been testing it and the quality is good and it doesn’t get any better than free, unlimited outgoing calls. And since everyone in my family also has a cell phone our home line isn’t really that important.

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Working on the Site

I’ll be working on this site so you may notice errors or sudden theme changes. It’ll just mean I’m fidgeting with stuff on the backend.

Business is Picking Up, Somewhat

Consultative Sales
So yesterday I get contacted by a potential client about some info I had sent him regarding developing a certain website for him. He needed template coding and a backend system to manage the site, except he didn’t really know where to start. So I suggested a solution and patiently described how it would benefit him and why it would save him money. Because I answered so many of his questions without ever pressuring him into hiring me, I got the job.

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Firefox Rules Them All

Firefox is the best browser on Windows PC’s. I say PC’s because I’ve never used a Mac (and don’t plan on doing so in the future either) so I can’t comment on Safari. But Firefox is the best standards-based browser out there. The one flaw it has is the memory leaks, which they’ve been working on. If you’ve been using Firefox during a long session and opening a lot of tabs/windows, the memory usage starts going up and doesn’t come down unless you restart Firefox. But I have plenty of memory so it doesn’t matter.

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My Beautiful New Monitor and Web Design

Samsung 940Be
I recently purchased a Samsung 940Be which is a 19-inch LCD monitor. Thanks to the falling prices of LCD monitors and Newegg’s low prices, I got a really good deal. I was originally going to wait until the holiday season, but some time in the last couple of months, there was significant price drop. As with all my electronics/computer purchases, I did a lot of research online comparing features and reading reviews. Man, I LOVE this thing. The viewable space is HUGE and it is so BRIGHT. So much more working space, it makes my web development work much easier too.

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New York City is Too Hard

People, and just everything in general, seems to be much nicer and more open in upstate NY and in other places than it is in NYC. For example, people upstate regularly leave car windows partially open without fear of getting their car jacked. And like the post office. In Ithaca, there’s a post office on Cornell’s campus and when you go in, it’s small, but it’s an open space. The workers behind the counter smile, greet you, and helpfully answer your questions. The interior decor also seems warmer.

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911 Loose Change

This is a documentary using real video footage, actual documents, and interviews to analyze each event of 911 and show links between those events and the U.S. documents. You really have to watch this. The documentary makes a very convincing argument that all the “attacks” of 911 weren’t really what it seemed like. In fact, it argues that 911 was orchestrated by the government as a pretext for its currrent foreign policy and much increased executive power. It has very chilling implications.

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